Manager, Clinic Ops - Digestive Diseases/Urology in Waxahachie, TX for Baylor Scott & White Health (2024)

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Internal Number: 24009501

JOB SUMMARY

The Clinic Operations Manager 1 coordinates all activities in physician offices, clinics or other areas that help patients to ensure high quality, patient-centered care and compliance with established policies, procedure and standards.

WORK MODEL

This manager position is 100% on site with the physicians and staff.

Monday through Friday - Daytime hours with the understanding that calls may come in, in the evenings or weekends from staff/providers.

No remote or hybrid options.

ESSENTIAL FUNCTIONS OF THE ROLE

• Manages daily activities in a physician office, clinic or other patient care facility to ensure efficient office operations.
• Coordinates staffing, coverage and procedures to ensure needs of the facility are met in a timely and effective manner.
• Develops, reviews, revises, submits and implements policies, procedures, and priorities for practice that are aligned to the organization's targets.
• Interviews, selects, trains, supervises, evaluates, counsels, and recommends termination of assigned employees.
• Approves and contributes to in-service education programs for assigned team members.
• Submits invoices to accounts payable, monitors cash collections, and coordinates accounts receivable management.
• Communicates with various departments to coordinate services, resolve operational problems, and improve quality of patient care.
• Provides information to physicians, community groups, and referral agencies about programs provided by practices.
• Investigates, resolves and documents resolution of patient complaints.

KEY SUCCESS FACTORS

• Demonstrated leadership, communication and problem-solving skills.
• Demonstrated effectiveness in team development strategies.
• Demonstrated ability to evaluate and balance team and person workloads through effective time management, prioritization and organizational skills.
• Able to travel as required.

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursem*nt
• PTO accrual beginning Day 1
• Yearly bonus up to 5% of annual salary

Note: Benefits may vary based on position type and/or level

QUALIFICATIONS

• EDUCATION - Associate's or 2 years of work experience above the minimum qualification
• EXPERIENCE - 3 Years of Experience
  • Experience preferably in the healthcare field
  • Clinic operations experience needed for this role.
    • Understanding of Check in to Check out processes
    • Revenue Cycle
    • Employee relations
    • Physician relations
    • Payroll